Experience Is Everything coming April 2026. Order now.

Enlightened leadership is the key to outstanding experiences. Experience Investigators is a global consulting firm specializing in a proprietary process called Customer Experience Investigation™ (CXI). We offer customer experience strategy and design. We do this through coaching, workshops and training, keynote speaking, thought leadership and hands-on consulting.

CXI stands for Customer Experience Investigation™, and at its heart, it’s about curiosity — the willingness to ask better questions, seek deeper understanding, and build experiences that truly serve people.