Experience Is Everything coming April 2026. Order now.

"Experience Investigators" crane logo

We guide the conversation.
Your team aligns and moves forward.

Customer experience training workshops designed for momentum

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Our approach to alignment and action

As a Customer Experience leader, you’re navigating competing priorities, cross-functional demands, and high expectations for impact. You don’t need another meeting — you need a structured, facilitated conversation that brings the right people together, sharpens the focus, and turns your CX strategy into real progress.

Discuss your needs

Let’s discuss where your organization is now, the business results you want to impact, and what you need to achieve your CX goals. We’ll help you decide which workshop(s) will get you where you want to go.

Design your event

Workshops can be delivered as on-site, virtual, or hybrid events. Session lengths range from 1-3 days. We can even help present results and recommendations to your leadership team.

Enjoy your workshop

From pre-workshop planning sessions to post-event deliverables and a debrief session, every aspect of your workshop is designed to create alignment, results, and progress toward your CX goals.

Customer Journey Mapping Workshop

See your experience the way your customers actually do.

Customer Journey Maps (CJMs) help you see your organization through your customer’s eyes. In this workshop, your team will map a single journey for a specific persona, uncover pain points, and identify clear, actionable improvements.

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CX Mission Statement Workshop

Establish a shared direction.

A CX Mission Statement makes your intended customer experience clear and actionable. In this workshop, your team will define what you stand for, how you want customers to feel, and the standards that guide your decisions.

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Not ready to book? Check out our free resources in the Learning Center.
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It's been really powerful to have Jeannie and the experience investigators team help us to visualize that journey, identify those pain points, and then identify ways we could correct it to create a more memorable guest experience
Marcus Story
Director of CX | Delaware North

Beyond the workshop: Built for Buy-in and impact

Our Mission and Journey Mapping workshops are just the beginning. Every engagement can be customized to your organization’s goals, timeline, and leadership needs.

If you need additional support to strengthen alignment and investment, we offer:

Executive Presentations

We present your Journey Map and recommendations directly to leadership — clarifying insights, answering tough questions, and building confidence in next steps.

Branded, Executive-Ready Deliverables

Professionally designed Journey Maps and reports that elevate your work and increase organizational impact.

Customer or Employee Validation

Co-creation sessions or interviews that validate your Journey Map findings — strengthening your ROI story and supporting future CX investment.

Whether you need alignment, executive buy-in, validation, or ongoing support, we design each workshop experience to move your organization forward. Let's talk.

Let’s Put It Into Action

Ready to get your entire team aligned? Want an experienced CX professional to guide the conversation and build a strong foundation for what’s next? Book a workshop.